However, we will say that Intercom just edges past Zendesk when it comes to self-service resources. The learning and knowledgebase category is another one where it is a close call between Zendesk and Intercom. These include a Zendesk help center and community, adoption and onboarding tools, a guided learning path, and a YoutTube channel with video tutorials. Meanwhile, Zendesk also has some nice self-service features. Intercom also has a community forum where users can help one another with questions and solutions. There is a blog, a glossary, and an academy with webinars. ![]() ![]() When it comes to self-service portals for things like knowledgebases, Intercom has a useful set of resources. Intercom vs Zendesk for knowledgebase & learning However, it is possible Intercom’s support is superior at the premium level. In the category of customer support, Zendesk appears to be just slightly better than Intercom based on the availability of regular service and response times. Other customer service add-ons with Zendesk include custom training and professional services. Premiere Zendesk plans have 24/7 proactive support with faster response times. Zendesk also offers digital support during business hours, and their website has a chatbot. Intercom also offers training webinars, and for premium subscribers, there are onboarding support options too. There is a smart chat widget that you can always use, as well as email support. Intercom does not have very much information about its customer support on this website for those who have not yet become paid subscribers. Zendesk has more pricing options, and its most affordable plan is likely cheaper than Intercom’s, although without exact Intercom numbers, it is not easy to truly know the cost. There is a Starter plan for small businesses at $74 per month billed annually, and there are add-ons like a WhatsApp add-on at $9 per user per month or surveys at $49 per month.Īs for Intercom’s general pricing structure, there are three plans, but you’ll have to contact them to get exact prices. That’s a lot of options.įor Intercom’s pricing plan, on the other hand, there is much less information on their website. There are 3 Basic support plans at $19, $49 and $99 per user per month billed annually, and 5 Suite plans at $49, $79, $99, $150, and $215 per user per month billed annually. ![]() Zendesk pricing plans offer two subscription categories. ![]() Spoiler alert: This table shows you who the winner will be. Meanwhile, an average Intercom review will be quick to highlight special tools like Intercom Messenger as giving great advantages to support teams who are particularly fond of messaging as both a customer service, outreach, and customer engagement tool.Ĭheck out this table quickly before we get a move on with the real meat and potatoes of this text. For example, you can read in many Zendesk Sell reviews how adding sales tools benefits Zendesk Support users. Your typical Zendesk review will often praise the platform’s simplicity and affordability, as well as its constant updates and rolling out of new features, like Zendesk Sunshine. The main difference between Intercom and Zendesk is that Zendesk is mainly a customer service platform that now also offers a sales module, whereas Intercom has always been more of an all-in-one business communications tool for support but with some marketing and sales tools as well. What is the difference between Zendesk and Intercom?
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